An argument for patience.

Time can reveal something a decision needs. It can also leave the same decision waiting, with its costs carried elsewhere.

Abstract technical study

"Give it more time" is sensible advice for a relationship and a convenient defense for a product nobody wants. The sentence cannot tell you which situation you are in. A reason to wait has to say what time will reveal.

Suppose a team changes an invoicing tool and wants to know whether the new process helps. A positive response on launch day says little about what happens when someone returns to reconcile an account. Waiting for another billing cycle could reveal something the team cannot observe yet. The delay has a job.

Now suppose that cycle passes. The same people need the same help and the same confusion remains. Waiting again might produce new information, but the team needs to explain what that information would be. Otherwise, "too early to tell" can survive any amount of evidence.

This is why a deliberate wait needs a review point and a decision attached to it. For the invoicing tool, the team might need to see whether a returning user can reconcile an account without help. If that remains difficult, the next choice could be to repair the process rather than wait through another cycle. State that possibility before the team becomes invested in interpreting every result as a reason to continue.

Who experiences the wait?

There is a cost to waiting even when nobody is demanding progress. Customers continue to work around the unresolved problem. Colleagues keep supporting it. Other work goes unfunded. Owners may feel calm about the long horizon while the people dealing with the present have a different experience of it.

Independent ownership gives us more freedom to accept that cost. It also makes us responsible for noticing it. Without an outside deadline, a business can take the time a decision deserves. It can also avoid a decision long after the relevant facts are available.

Sometimes the relevant observation will not arrive by the review date. That does not make the date a command to pretend we know more than we do. It makes the cost of continuing visible. The team can choose a narrower test, accept the uncertainty, extend the wait for a stated reason, or stop. A scheduled meeting that produces only another meeting has not supplied this discipline.

The freedom to wait is part of what draws us to independent ownership. There are things we would rather understand than hurry past. Yet the same freedom can make an unresolved choice feel like a long-term commitment. Patience remains valuable to us because time can change our understanding, including our understanding of when something has had enough time.

THE THINKING CONTINUESTALK TO US ↗